We’re here to help! There are two common scenarios where we see this happen:
Did you create an Outlier account using an email that is different from the email address used to purchase your course? Your student email address is your link to the courses you purchased. Double-check that the email address you used to purchase the course is the same as the one you used to create your student login. If they don't match, sign up for a new student account using the correct email address.
If you are enrolled in a current cohort but have not been able to make meaningful progress by the time 20% of the term has passed, you may have been administratively dropped. The Student Success team will make attempts to contact students before this important benchmark. If you believe this may describe your circumstances, you can check your student email address for a message from email@example.com or contact the Student Success team for more information.
If you encounter any other technical issues when trying to access your course in your student dashboard, please contact firstname.lastname@example.org right away so we can begin troubleshooting with you!